Introducing the EasyAI Agent. Build, edit, and refine courses through conversation. Read more.

Blog

Maintenance and quality assurance: letting employees own and maintain content

Employee-generated Learning (EGL) works best when the people who created the content are also the ones who keep it current. Subject-matter experts know when something changes, so giving them direct ownership of updates is faster and more reliable than routing every revision through L&D.

By Videhi Bhamidi Updated Sep 2, 2026
maintenance and quality assurance

Last updated on September 2, 2026

Appoint one subject matter expert (SME) to lead a small team of co-authors. That team shares responsibility for gathering feedback and updating the content when something changes. No single person carries the burden alone, and nothing slips through because everyone assumed someone else would catch it.

It is also worth adding an L&D representative to the team. Not to approve every edit, but to make sure the content stays connected to the organization’s broader training goals. That link matters more as the library grows.

Here is how that looks in practice. A product team launches a new feature. The SME flags that three existing courses need updating. Two co-authors split the revisions, a third collects feedback from the sales team who use the content daily, and the L&D rep checks that the updated courses still map to the relevant onboarding path. The whole cycle runs without a ticket to the central L&D team.

This is what Employee-generated Learning (EGL) makes possible. Subject matter experts and their colleagues own the content, which means it stays accurate without L&D having to chase every update. The shift requires L&D to step back from producing content directly and focus instead on setting the standards, building the author network, and reviewing what comes through. That is a different job, and for most L&D teams it is a better one.

Getting subject-matter experts (SMEs) to own and maintain content is the goal. Here is how to make it work in practice.

Start by giving SMEs the right tools so they can create and update content without routing every change through L&D. Then step back. Your role shifts from gatekeeper to guide: you set the standards, SMEs maintain the content, and the process runs without bottlenecks.

Easygenerator is built around that model. Here is what it gives you.

Quality assurance

Quality assurance is not a one-time review before a course goes live. It is an ongoing process that tells you whether content is still accurate, still useful, and still working for learners.

Easygenerator includes two built-in tools that make this practical without adding overhead.

Gradebook and engagement metrics. Administrators can track individual learner performance and analyse the quality of specific test questions. If a question has a high failure rate, that is a signal: either the content is not clear enough, or the question itself needs reworking. You can see this without running a manual report.

Learner feedback via Net Promoter Score (NPS). A short built-in survey asks learners how they rate the course and gives them space to share what worked or what did not. This is one of the fastest ways to catch outdated content: learners who work with the material every day will tell you when something no longer matches how the job is actually done.

Together, these tools give SMEs and L&D teams a feedback loop that does not depend on someone remembering to schedule a review.

Maintenance activity

Most organisations manage course maintenance through a Learning Management System (LMS). An LMS can distribute courses, track completions, and generate compliance reports. It can also be expensive to implement, slow to configure, and complicated enough that only a small number of people in L&D ever use it fully.

That complexity is the problem. When updating a course requires navigating an LMS that most SMEs have never been trained on, updates do not happen. Content goes stale. The burden falls back on L&D to act as the intermediary for every change.

Easygenerator takes a different approach. It focuses on the three things that matter most for employee-generated content.

Creating courses and quizzes

The authoring tool is built for SMEs, not instructional designers. The interface uses drag-and-drop, the options are limited to what is actually useful, and most people can build their first course without any training. That is the point: if the tool is simple enough, SMEs will use it without needing L&D to hold their hand.

Sharing courses and quizzes

You can share a course by sending a link or embedding it directly on an intranet, a website, or any internal platform. Both options are free and take minutes to set up. There is no publishing queue, no waiting for an administrator to approve distribution.

Tracking and tracing results

Easygenerator tracks all learner results automatically. You can report directly from the platform, connect to a custom Learning Record Store (LRS) at no extra charge, or set up webhooks that send real-time updates to other tools your team already uses. If a learner completes a course, scores below a threshold, or abandons partway through, you can route that information wherever it needs to go.

Does that mean I no longer need an LMS?

Not necessarily. An LMS typically offers a wider range of features than Easygenerator does: compliance tracking across large populations, formal certification workflows, and integrations with HR systems that Easygenerator does not replicate.

The practical question is whether you need those features right now, or whether you are paying for complexity you have not yet required. The best way to find out is to start with Easygenerator and see how far it takes you. If you later decide you need an LMS, Easygenerator supports straightforward data transfer, so you are not starting from scratch.

Many teams find they need less LMS than they expected, once the content creation and maintenance process is no longer the bottleneck.

About the author

Videhi Bhamidi is a Learning Product Consultant at Easygenerator. She has spent over 15 years working across e-learning, user-experience research, and thought-leadership projects, and she writes regularly for L&D publications. An Oxford alumna, she brings together design, research, technology, and didactics in her work.

Frequently asked questions

Why should SMEs own course updates instead of L&D doing it?

Subject-matter experts know when something changes, so giving them direct ownership of updates is faster and more reliable than routing every revision through L&D. Learners who work with the material daily will also flag outdated content through feedback tools, creating a loop that does not depend on L&D scheduling a review.

How does the built-in feedback work for catching outdated content? +

A short built-in NPS survey asks learners to rate the course and share what worked or did not, giving SMEs a direct signal when content no longer matches how the job is actually done. Engagement metrics and gradebook data add a second layer: a high failure rate on a specific question indicates either unclear content or a question that needs reworking.

Do I still need an LMS if I use Easygenerator? +

Not necessarily, but it depends on what you need: an LMS typically covers compliance tracking across large populations, formal certification workflows, and HR system integrations that Easygenerator does not replicate. If you later decide you need an LMS, Easygenerator supports straightforward data transfer so you are not starting from scratch.

How do SMEs share courses without going through an administrator? +

Courses can be shared by sending a link or embedding them directly on an intranet, website, or any internal platform, and both options are free and take minutes to set up. There is no publishing queue and no waiting for an administrator to approve distribution.

What role should L&D play once SMEs are owning the content? +

L&D shifts from producing content directly to setting the standards, building the author network, and reviewing what comes through. Adding an L&D representative to each SME team helps ensure content stays connected to the organisation's broader training goals without creating a bottleneck on every edit.

It's easy to get started
  • 14 day trial with access to all features. Start with variety of course templates.
  • Get unlimited design inspirations. Level up your courses.
  • Upload your PowerPoint presentations. Get instant courses created.